2. Send the picture and video regarding the issue via email or Whatsapp (If possible)
3. Please keep the original package and the label attached to the box for 30 days.
4. We will refund you after we receive the item and finish quality check.
*Please do not return to the original shipping address, Please contact customer service to confirm before returning.
Return Address:
US address: LiqinLiu-[sally], 1301 NW 91ST TERRACE,Gainesville.FL.32606, US,7189714812
UK address: Kelvin Hui, 43 Chapman Close, Sheffield, South Yorkshire, S6 5BX ,UK, 07426435383
Customers should meet the following terms:
-Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange. -Please note that the platform had charged the buyer 5% transaction fee, if the buyer wants to return the goods for a refund for personal reasons, the refund we will give you will be 5% less. -You are responsible for covering shipping costs when returning your item for personal reason. Shipping costs are non-refundable.
*Returns for personal reasons: Products must be returned in new, unused condition and in the original packaging, otherwise, you may be charged a 20% restocking fee. Please note all return delivery costs are the responsibility of the customer.
*For defective items within the warranty period but beyond the 30-day return period: We recommend retaining the original packaging. If you no longer have it, you shall cover relevant packaging costs. If you refuse to cover packaging costs, you may be charged a 20% fee.
*If you buy our watch winder with fingerprint lock, please delete your fingerprint before sending it back.
Faulty Goods
Faulty goods are covered by the manufacturer's warranty, if you find fault with the goods you must advise us within 3 days of receipt of goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Order Cancellation
You can cancel your order within 4 hours of placing it. Please send an email to support@dukwinwatchwinders.com to request cancellation. We will NOT accept order cancellation request if the order have already been shipped.
*Note: If the buyer cancels the order arbitrarily, please note that the platform Shopify will charge a 5% transaction fee, so this transaction fee will be deducted from your payment and your refund will be reduced by 5%.
*Important Notice: Orders paid with tips or gift cards are non-cancellable under any circumstances.
Order Processing Timeline
We typically process orders within 1- 3 business days. If the order has been shipped, we cannot accept a cancellation request.
*Exception: In case of out-of-stock items, we will send an additional email notification.
Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase. Following this, contact your credit/debit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund appears in your account. After performing each of these steps, if you are certain the refund has not be received, please contact us at support@dukwinwatchwinders.com.
Gift Card Policy
Please note that all gift card purchases are non-refundable and cannot be cancelled once the order is completed.
Random Color Order Policy
For orders placed with the "Random Color" option: - The color shipped will be selected randomly from the color options listed on the product page at the time of fulfillment. - No specific color requests can be accommodated for this option at the time of purchase. - All colors are brand new and of the same quality as the selected color options. - If you wish to exchange or return due to personal preference of the received color, you may request a color change to one of our available standard colors. However, you will be responsible for: 1. The price difference (if any) between the "Random Color" price and the standard color price you wish to exchange to. 2. All shipping costs incurred for the return of the original item and the reshipment of the new item. 3. The item must be kept unused, unopened and in resellable condition to be eligible for return or exchange.
Estimate delivery times:
2-5 days (United States)
2-6 days (Germany)
3-10 days (United Kingdom)
3-7 days (Australia)
7-25 days (International)
✅ 1-Year Warranty for Watch Winders, Safes & Rolls ✅ 2-Year Warranty for Automatic Watches ✅ 30-Day Returns for a Risk-Free Purchase Experience ✅ Professional Troubleshooting Guides for Easy Self-Service ✅ Anti-Shock Packaging to Ensure Safe Delivery Worldwide ✅ 24h-48h Response to All Your Questions and Concerns
Guarantee Safe Checkout
8 + 4 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
【Beautiful Wood Finish】A finely detailed wood finish on the winder and scratch- resistant glass panel gives a comfortable touch and long-lasting use.
【LED Light Bar】Internal setting the LED light bar, watch winder dark night emitting aurora blue shimmering light.
【Excellent Pillows】Fits for 65mm Max watch dial and the watch thickness is up to 20mm, it can hold a 130-220mm watch band.
【Fits Most Watch Storage】This watch winder combines a winding module, watch stand holders and memory foam watch pillows to rotate and display your watches. Store all your watches in one place to fit both ladies' and men's watches.
【Supreme Japanese Motors Mabuchi】Adopts upgraded Japanese anti-static treatment motors( lower than 5db), enabling the winding stable and quiet, keeping the watch running extremely quiet and won't affect the user's sleeping or reading.
【4 Rotation Modes】The watch winder uses a new more stable generation of chips. You can choose to rotate clockwise, counterclockwise or alternately with the knob. Directional Settings: Clockwise, counter clockwise and bi-directional.
Looks great and great value for the money compared to other watch winders I was looking at buying. The motors are super quiet and so far the different settings have worked without issue. The LED lights are awesome and gives it a attractive look while displaying your watches. No issues with shipping but I have not had to contact customer service for anything, so no experience there.
It’s a nice unit. I have it set to the 3 hours on/9 hours off setting and did notice that the two sides have different timing after a few days, they are about 30 minutes apart. But I just reset it by going to another setting and back to the 3/9 setting and it syncs back up again. It is a little top heavy so be cautious when opening the door. The blue LED is a nice night light as well.
My husband is happy with it but his one negative is that it is tall and it has to sit on the floor instead of on his high boy bureau. Our TV is above the bureau and so the height of the watch winder would get in the way of the tv.
We will work it out. It works well and is very quiet.
While I am very pleased with the quality of my winder, it is the customer service that I am most impressed with. I had an issue with operating my winder (nothing was wrong with it, it was operator error 😂). I emailed them and they took me step by step through how to operate it. My winder was also missing the key. They shipped me one with no questions asked. Above and beyond. Thank you Dukwin!
I wish I could give a more in depth review but both auto-winders were gifts and I have no experience with either winder. All I did was open the packing box and examine them for any damage. Fortunately both winders were well packaged and were in pristine shape. Shipping was quick. Sorry, but that is all I can offer for. Review.
I love this product. It has a solid feel to it, and a design that is sophisticated. Most importantly, it functions very well. It allowed me to consolidate my watch collection, and get rid of old watch winders that were not functioning well. The storage space on the bottom for my battery operated watches is a bonus feature. Price point was excellent. I think that a lot of watchers are overpriced for what they actually do mechanically. Technically, not rocket science. Very satisfying product.
This winder has 4 very quiet motor winders for 8 watches total. Each can be controlled to do 1 of 5 different modes. The case is elegant and can be securely locked if wanted. There also is room for a few more watches to be stored. I’ve only had mine for a couple weeks, but so far, I am quite pleased with this product.
Gentlemen,
Thank you very much for the excellent product and prompt service. My watch collection is also grateful for their new home, it really looks sharp and is very functional. I would not hesitate to recommend you to friends, family and watch collectors in the US or anywhere for that matter. Keep up the great work.
Regards,
Anthony Feliciano- Florida, USA
This is my 5th purchase from Dukwin. Products are as advertised - good quality, easy to order and shipping is to your front door - can't get any easier than that!!
Great product and there were no concerns with shipping. One concern I have noticed with some watches is that the cushions does not offer enough variance in securely holding some watches, even with the outer band removed. It would be beneficial to have the lock-in cuff locks for a more secure fit, as with the newer models.