Fingerprint Watch Winder with Variable 300-2300 TPD RGB Light
Returns & Exchanges Policy
Returns
*To return your product, please email to support@dukwinwatchwinders.com first to get your exact return information first.
To return your product, please follow as steps:
1. Email to support@dukwinwatchwinders.com first.
2. Send the picture and video regarding the issue via email or Whatsapp (If possible)
3. Please keep the original package and the lable where stick on the package box for several days.
4. We will refund you after we receive the item and finish quality check.
Return Address:
US address: LiqinLiu-[sally], 2220NW 14TH AVE,Gainesville.FL.32605-5213, US,7189714812
UK address: Kelvin Hui, 43 Chapman Close, Sheffield, South Yorkshire, S6 5BX ,UK, 07426435383
Customers should meet the following terms:
-Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
-Please note that the platform had charged the buyer 5% transaction fee, if the buyer wants to return the goods for a refund for personal reasons, the refund we will give you will be 5% less.
-You are responsible for covering shipping costs when returning your item for personal reason. Shipping costs are non-refundable.
*Products must be returned in new, unused condition and in the original packaging, otherwise you may be charged a 20% restocking fee. Please note all return delivery costs are the responsibility of the customer.
*If you buy our watch winder with fingerprint lock, please delete your fingerprint before sending it back.
Faulty Goods
Faulty goods are covered by the manufacturer’s warranty - if you find fault with the goods you must advise us within 3 days of receipt of goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Order Cancellation
You can cancel your order within 4 hours of placing it. Please send an email to support@dukwinwatchwinders.com to request cancellation. We will NOT accept order cancellation request if the order have already been shipped.
*Note: If the buyer cancels the order arbitrarily, please note that the platform Shopify will charge a 5% transaction fee, so this transaction fee will be deducted from your payment and your refund will be reduced by 5%.
Important Notice: Orders paid with tips or gift cards are non-cancellable under any circumstances.
Order Processing Timeline:
We typically process orders within 1–3 business days. If the order has been shipped, we cannot accept a cancellation request.
*Exception: In case of out-of-stock items, we will send an additional email notification.
Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.
Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
After performing each of these steps, if you are certain the refund has not be received, please contact us at support@dukwinwatchwinders.com.
Gift Card Policy
Please note that all gift card purchases are non-refundable and cannot be cancelled once the order is completed.
Note:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Estimate delivery times:
2-5 days (United States)
2-6 days (Germany)
3-10 days (United Kingdom)
3-7 days (Australia)
7-25 days (International)
✅ 1-Year Warranty Covering All Manufacturing Defects.
✅ 30-Day Returns for a Risk-Free Purchase Experience.
✅ Free Replacement Parts for Quick DIY Fixes.
✅ Professional Troubleshooting Guides for Easy Self-Service.
✅ Anti-Shock Packaging to Ensure Safe Delivery Worldwide.
✅ 24h-48h Response to All Your Questions and Concerns.
Guarantee Safe Checkout
Fingerprint Watch Winder with Variable 300-2300 TPD RGB Light
DETAILS
Measurement may vary by 2 - 3 cm between the described size and the actual size.
#4winders
| Brand | DUKWIN |
| Model | DK20-004 |
| Color | Sandalwood+Black PU Leather |
| Product Dimension | 25cm(L) x 21.5cm(W) x 39.5cm(H) / 9.84"x 8.46"x 15.55" |
| Package Dimension | 39cm(L) x 35cm(W) x 57cm(H) / 15.35"x 13.78"x 22.44" |
| Type | Fingerprint entry, RGB light changing, LED light stripe, Remote control, LCD touchscreen panel, Mabuchi Motor |
| Material | Acrylic, PU leather, Sandalwood |
| Power Supply | 100-240V AC Adapter(CE, UL, ROHS certificate) |
| N.W |
7KG/15.43lb |
| G.W |
9.2KG/20.28lb |
| Package | 1 * Device 1 * 100-240V AC Adapter 1 * Clean Cloth/Brush 1 * User Manual 1 * Remote Control 1 * Admin Key |
#6winders
| Brand | DUKWIN |
| Model | DK20-006 |
| Color | Sandalwood+Black PU Leather |
| Product Dimension | 25cm(L) x 21.5cm(W) x 49.5cm(H) / 9.84"x 8.46"x 19.49" |
| Package Dimension | 39cm(L) x 35cm(W) x 69cm(H) / 15.35"x 13.78"x 27.17" |
| Type | Fingerprint entry, RGB light changing, LED light stripe, Remote control, LCD touchscreen panel, Mabuchi Motor |
| Material | Acrylic, PU leather, Sandalwood |
| Power Supply | 100-240V AC Adapter(CE, UL, ROHS certificate) |
| N.W |
8.4KG/18.52lb |
| G.W |
10.85KG/23.92lb |
| Package | 1 * Device 1 * 100-240V AC Adapter 1 * Clean Cloth/Brush 1 * User Manual 1 * Remote Control 1 * Admin Key |
#8winders
| Brand | DUKWIN |
| Model | DK20-008 |
| Color | Sandalwood+Black PU Leather |
| Product Dimension | 25cm(L) x 21cm(W) x 59cm(H) / 9.84"x 8.27"x 23.23" |
| Package Dimension | 34cm(L) x 31cm(W) x 70cm(H) / 13.39"x 12.20"x 27.56" |
| Type | Fingerprint entry, RGB light changing, LED light stripe, Remote control, LCD touchscreen panel, Mabuchi Motor |
| Material | Acrylic, PU leather, Sandalwood |
| Power Supply | 100-240V AC Adapter(CE, UL, ROHS certificate) |
| N.W |
10KG/22.05lb |
| G.W |
12.3KG/27.12lb |
| Package | 1 * Device 1 * 100-240V AC Adapter 1 * Clean Cloth/Brush 1 * User Manual 1 * Remote Control 1 * Admin Key |
#9winders
| Brand | DUKWIN |
| Model | DK20-009 |
| Color | Sandalwood+Black PU Leather |
| Product Dimension | 35cm(L) x 21cm(W) x 49cm(H) / 13.78"x 8.27"x 19.29" |
| Package Dimension | 45cm(L) x 31cm(W) x 60cm(H) / 17.72"x 12.20"x 23.62" |
| Type | Fingerprint entry, RGB light changing, LED light stripe, Remote control, LCD touchscreen panel, Mabuchi Motor |
| Material | Acrylic, Superior PU leather, Sandalwood |
| Power Supply | 100-240V AC Adapter(CE, UL, ROHS certificate) |
| N.W |
10.9KG/24.03lb |
| G.W |
12.9KG/28.44lb |
| Package | 1 * Device 1 * 100-240V AC Adapter 1 * Clean Cloth/Brush 1 * User Manual 1 * Remote Control 1 * Admin Key |
#12winders
| Brand | DUKWIN |
| Model | DK20-012 |
| Color | Sandalwood+Black PU Leather |
| Product Dimension | 35cm(L) x 21cm(W) x 59cm(H) / 13.78"x 8.27"x 23.23" |
| Package Dimension | 45cm(L) x 31cm(W) x 70cm(H) / 17.72"x 12.20"x 27.56" |
| Type | Fingerprint entry, RGB light changing, LED light stripe, Remote control, LCD touchscreen panel, Mabuchi Motor |
| Material | Acrylic, Superior PU leather, Sandalwood |
| Power Supply | 100-240V AC Adapter(CE, UL, ROHS certificate) |
| N.W |
12.6KG/27.78lb |
| G.W |
15.1KG/33.29lb |
| Package | 1 * Device 1 * 100-240V AC Adapter 1 * Clean Cloth/Brush 1 * User Manual 1 * Remote Control 1 * Admin Key |
FEATURES
#all
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STUNNING DESIGN: The watch winders details a stunning superior PU leather interior and sandalwood with high gloss, 10-Layer Mirage Black exterior that will make a statement in your home.
- STATE OF THE ART TECHNOLOGY: Use your fingerprint to lock and unlock the winder to prevent unwanted access. The fingerprint sensor can set up to 20 fingerprint users(2 administrator and 18 user accounts). Besides, Our watch winder box has two unlocking methods, fingerprint verification and using admin key. The dual unlocking method gives you double protection.
- BUILT IN RGB LIGHT AND LED LIGHT STRIPE: This feature allows you to customize the lighting color of the watch winder based on your preference. The RGB light not only adds a decorative element but also helps to keep the watches visible in dimly lit areas.
-
DIGITAL DISPLAY AND REMOTE CONTROL: To keep on top of the different winding requirements of your watches, programming the rotors needs to be easy. Dukwin has the answer with a convenient digital display. The ability to switch between settings is ideal as you grow your watch collection. Better still, the watch winder comes complete with a remote control, so you can remotely control any setting of the automatic watch winder.
-
ROTATION MODE: You can turn up and turn down to set the number of Turns-Per-Day from 300 to 2300 TPD. Increases and decreases are accurate to 50TPD, over 300 TPD returns to 2300 TPD cycle.
- DIRECTIONAL SETTINGS: Clockwise, counter clockwise and bi-directional.
- PERFECT PRESENTATION: The rotors come to rest at the starting position after each winding cycle for a better display of your watches, known as 12 O’clock stop which makes sure your timepieces are displayed perfectly.
-
WATCH CUFF: This unique patent design is best match for different size of watch brace-let/wrist. It can hold 150-220mm Watch Band. Detachable base to accommodate all wrist sizes without putting pressure on your bracelet.
-
ULTRA-QUIET MOTORS: Dukwin automatic watch winder adopts low acoustical noise japanese mabuchi motor to rotate your watches. The imported motor has an efficient movement to reduce consumption of the watch winding machine.
- ANTI-MAGNETIZATION: The internal motor adopts a closed design which can separate it from watches so that watches can not be magnetized and influence the time.
WINDING MODES
Direction: clockwise/counter clockwise/clockwise+counter clockwise
TPD Calculation Method: 10 turns per cycle
24-hour mode operating cycle (minutes) =1440/ (TPD/10 turns);
12-hour mode operating cycle (minutes) =1440/ (TPD/10 turns) /2;
8-hour mode operating cycle (minutes) =1440/ (TPD/10 turns) /3;
e.g: TPD set to 650, clockwise, 24 hours mode. Then the running period (minutes) =22.2, that is, each cycle is 22.2 minutes.
Cycle execution: the time required for the motor to rotate clockwise 10 times + the motor stop time = 22.2 minutes. In the 12 (8 hours) working mode, the cycle runs for 12 (8 hours) hours and then stops; stops for 12 (16 hours) hours, and then restarts the cycle.

Note:
There is no magic number of rotations that will wind your watch. Things such as how active you are, how many complications your watch has, how frequently you use the chronograph function, how frequently you wear your watch, the watch make, how long it has been since it was last serviced and a host of other variables will impact what your watch requires to stay wound. And a watch winder won't wind a watch that is fully stopped. So, you need to manually wind the timepiece to get it running first. You will have to make this determination by trying the various settings.







































