Handcrafted Vegan Leather Watch Roll Travel Case

Returns

*To return your product, please email to support@dukwinwatchwinders.com first to get your exact return information first.

To return your product, please follow as steps:

1. Email to support@dukwinwatchwinders.com first.

2. Send the picture and video regarding the issue via email or Whatsapp (If possible)

3. Please keep the original package and the lable where stick on the package box for several days.

4. We will refund you after we receive the item and finish quality check.

*Products must be returned in new, unused condition and in the original packaging, otherwise you may be charged a 20% restocking fee. Please note all return delivery costs are the responsibility of the customer.

*If you buy our watch winder with fingerprint lock, please delete your fingerprint before sending it back.

Faulty Goods

Faulty goods are covered by the manufacturer’s warranty - if you find fault with the goods you must advise us within 3 days of receipt of goods.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

Order Cancellation

You can cancel your order within 4 hours of placing it. Please send an email to support@dukwinwatchwinders.com to request cancellation. We will NOT accept order cancellation request if the order have already been shipped.  

*Note： If the buyer cancels the order arbitrarily, please note that the platform Shopify will charge a 5% transaction fee, so this transaction fee will be deducted from your payment and your refund will be reduced by 5%. 

Important Notice: Orders paid with tips or gift cards are non-cancellable under any circumstances.

Order Processing Timeline:

We typically process orders within 1–3 business days. If the order has been shipped, we cannot accept a cancellation request.

*Exception: In case of out-of-stock items, we will send an additional email notification.

Late or missing refunds

If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.
Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
After performing each of these steps, if you are certain the refund has not be received, please contact us at support@dukwinwatchwinders.com.

Gift Card Policy

Please note that all gift card purchases are non-refundable and cannot be cancelled once the order is completed.

Note：

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.